VeloLog — Acceptable Use Policy

Version 1.0 · Drafted [Date]

This Acceptable Use Policy explains, in plain language, what you can and can't do on VeloLog. It supplements (and is binding alongside) our Terms of Service §7 — "Acceptable Use".

If something here conflicts with the Terms, the Terms take precedence.

The short version

• Use VeloLog in good faith.
• Don't lie, harass, defraud, threaten, or break the law.
• Don't try to game the reputation system.
• Don't reuse VeloLog data outside VeloLog without permission.

What's not allowed (with examples)

Lying or misleading

• ❌ Registering someone else's bike as your own.
• ❌ Forging a service log to inflate a bike's Veracity Score.
• ❌ Lying about a bike's condition in a marketplace listing.
• ❌ Pretending to be staff, law enforcement, or another User.

Stolen-flag abuse

• ❌ Flagging a bike as stolen when it wasn't, to delay a transfer.
• ❌ Threatening to flag a shop's reputation to extort a refund.
• ❌ Flagging a bike that was never yours.
• ❌ Repeated false flags after retraction.

Reputation manipulation

• ❌ Coordinating with friends to leave fake 5-star valuations.
• ❌ Paying for ratings (giving or receiving).
• ❌ Creating multiple accounts to brigade a User's reputation.
• ❌ Posting a valuation about a transaction that never happened.
• ❌ Threatening a bad valuation to coerce a discount.

Marketplace abuse

• ❌ Diverting buyers to an off-platform deal to avoid platform protections.
• ❌ Listing non-bicycles, illegal items, or counterfeit parts as genuine.
• ❌ Listing a bike with an active stolen flag.
• ❌ Selling a bike you don't own or have authority to sell.

Technical abuse

• ❌ Scrapers, bots, or automated tools (except via our official API under separate agreement).
• ❌ DoS attacks, vulnerability probes outside our security policy, or other interference.
• ❌ Reverse-engineering the Platform to extract source code.
• ❌ Exploiting bugs for personal gain (rather than reporting them).

Content

• ❌ Hate speech, harassment, threats, doxxing.
• ❌ Sexually explicit content.
• ❌ Content that infringes someone else's intellectual property.
• ❌ Personal data about a third party who hasn't consented (full name, address, phone number, photos) unless directly relevant to a transaction.

Privacy and identity

• ❌ Sharing another User's private contact details publicly.
• ❌ Sharing your VeloLog login with anyone (including family members — they can have their own free account).
• ❌ Buying or selling accounts.

Minors

• ❌ Adults contacting Minors outside a confirmed transaction.
• ❌ Sharing photos of Minors without their parent's clear consent.
• ❌ Targeting marketing or commercial pitches at Minor accounts.

Illegal use

• ❌ Selling, trading, or knowingly facilitating the trade of stolen goods.
• ❌ Using the Platform for money laundering.
• ❌ Any activity illegal in your jurisdiction or the other party's.

What we do about violations

Specific automatic reputation deltas are documented in Terms §7.3.

Reporting violations

• In-Platform: hit the Report button on the listing, profile, or message.
• By email: abuse@velolog.io.

When you report:

• Tell us what you saw and where (link, screenshot).
• Tell us why you think it's a violation.
• Tell us who's involved (display UIDs, not personal names).

We acknowledge reports within 24 hours and resolve within 72 hours in most cases. Complex cases (disputes, alleged fraud, law-enforcement matters) may take longer; we will tell you why.

If we take action against you

You will get an in-app notification and an email explaining:

• What we found
• Which rule we believe was broken
• What action we're taking
• How to appeal (the appeal process is in EULA §16.5)

Under GDPR Article 22, you can request human review of any automated decision that affects you in this way.

Notice and counter-notice (EU DSA notice-and-action)

If you're the subject of a takedown or restriction:

• We send you the statement of reasons required by Article 17 of the EU Digital Services Act.
• You can submit a counter-notice with evidence within 14 days of receiving the statement.
• If you disagree with our final decision, you may use the out-of-court dispute settlement mechanism described in DSA Article 21, or take the matter to court.

Contact

• Abuse reports: abuse@velolog.io
• Disputes about a decision: legal@velolog.io
• Security issues: see our Security Disclosure Policy
• Privacy issues: privacy@velolog.io

This Policy is governed by the same provisions as our Terms of Service (governing law, jurisdiction, severability, etc.). Version 1.0 — drafted [Date].